Enterprise Applications – Information Technology /technology Thu, 15 Oct 2026 20:51:34 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Department Shared Files – Google Drive /technology/services/department-shared-files-google-drive/ Thu, 15 Oct 2026 20:51:34 +0000 /technology/?post_type=pcc-services&p=4986 All departments, other than Finance, utilize Google Drive to house their collaborative files. Google drive allows easy access to shared storage that resides securely in the Cloud.

Google Drive is available to all active Ä¢¹½´«Ã½ Staff for individual storage, but access to Department Shared Files must be provided by the department or approved by a manager.

If you need assistance granting access to your Department’s Shared Files, please submit a support ticket to the .

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Single Sign-On (SSO) /technology/services/single-sign-on-sso/ Mon, 05 Oct 2026 17:19:33 +0000 /technology/?post_type=pcc-services&p=4959

The Single Sign-On (SSO) Integration Service enables college departments, academic units, and administrative teams to integrate third-party web applications, SaaS platforms, or internally hosted software with the college’s central identity provider, Microsoft Entra ID. Integrating software with central SSO simplifies access management while maintaining security across campus applications.

Submitting an SSO Integration Request

  1. Prepare Application Details: Gather vendor and technical settings for the web application, SaaS platform, or internal software
  2. Verify Eligibility: Ensure the submission is made by or on behalf of an authorized System Owner or Technical Lead
  3. Submit Request Form: Access and complete the SSO Integration Service request form in the IT Service Catalog
  4. Configure Integration: Work with IT staff to set up identity provider configurations in both the central directory and the vendor portal

Who Can Submit a Request?

  • Academic & Business System Owners: Deans, Department Heads, Program Directors, or Administrative Leads accountable for the application software
  • Departmental IT Administrators / Technical Leads: IT staff responsible for configuring settings inside the vendor’s admin portal
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FreshService /technology/services/freshservice/ Wed, 09 Sep 2026 13:00:08 +0000 /technology/?post_type=pcc-services&p=4928 Freshservice

Freshservice is Ä¢¹½´«Ã½â€™s modern, centralized destination for submitting technology requests, managing support tickets, and finding self-service technical guidance. Freshservice simplifies how students, faculty, and staff interact with IT support, enabling streamlined communication and faster resolution times.

Accessing Freshservice via the Web

  1. Open your web browser and visit the .
  2. Enter your full Ä¢¹½´«Ã½ email address and password to log in.
  3. Submit a standard help ticket, or search the knowledge base for instant answers, or click “Request a Service” to view available forms.
  4. Sending an email directly to servicedesk@pcc.edu will automatically generate a support ticket in the Freshservice platform for easy tracking.

Accessing Freshservice via the Mobile App

  1. Install the Freshservice app from the iOS App Store or Google Play Store.
  2. Open the app and enter portlandcc.freshservice.com as your Helpdesk URL.
  3. Complete your authentication using your Ä¢¹½´«Ã½ email address and password.
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Adobe Express /technology/services/adobe-express/ Mon, 02 Feb 2026 19:19:18 +0000 /technology/?post_type=pcc-services&p=4719 Adobe Express is the convenient and easy create-anything app from Adobe that allows you to make stunning social posts, images, videos, flyers, and more. Whether you want to start from scratch, start from your own media, or start from templates, Adobe Express helps you dream it and make it.
This service is available for all active students, faculty, and staff.

Login Instructions

  1. Access Adobe Creative Cloud: Open your web browser and navigate to the Adobe Express website: https://express.adobe.com.
  2. Sign in using your Ä¢¹½´«Ã½ Email Address: Enter your email address into the prompt
  3. Selecting your account: You may have a personal Adobe account, and an account provided to you by Ä¢¹½´«Ã½. Here, you can select the appropriate account that applies to you and the email address you entered. For your Ä¢¹½´«Ã½ Adobe account, you will want to select Company or School account.
  4. Enter your School’s Credentials: You’ll be redirected to Ä¢¹½´«Ã½’s sign-in page. Here, you can just enter your school username and password.
  5. Access Adobe Express: Once you’ve successfully authenticated through Single Sign-On, you’ll be redirected back to Adobe Express and you’re good to go!
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Google Gemini Notebook /technology/services/google-gemini-notebook/ Wed, 21 May 2025 19:15:21 +0000 /technology/?post_type=pcc-services&p=4492 Google Gemini Notebook (previously NotebookLM) is a standalone app available to all Ä¢¹½´«Ã½ faculty, staff, and students. 

Gemini Notebook is an AI-powered assistant designed to help users understand, organize, and take notes on documents, web pages, and more. It’s essentially a virtual collaborator that can summarize content, answer questions, create study guides, and even generate audio overviews of documents, all while grounding its responses in the provided source material.

As a user, your uploads, queries, and the model’s responses in Gemini Notebook will not be reviewed by human reviewers, and will not be used to train AI models. 

Note: default access is for the standalone “app� version of Gemini Notebook.  The premium version is available by special request and payment. 

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Google Gemini /technology/services/google-gemini/ Wed, 21 May 2025 16:49:29 +0000 /technology/?post_type=pcc-services&p=4489 Google Gemini is a standalone app available to all Ä¢¹½´«Ã½ faculty, staff, and students. 

Google Gemini is Google’s generative AI tool. It can answer questions, generate written content, or create images.

When used with a Ä¢¹½´«Ã½ account, all data and interactions with Google Gemini stay within the Ä¢¹½´«Ã½ virtual environment and are not used outside of Ä¢¹½´«Ã½ to enhance Google’s AI models.  

Note: Default access is for the standalone “appâ€� version of Gemini. The premium version is available for Ä¢¹½´«Ã½ faculty and staff by special request and payment . 

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Google Chrome /technology/services/google-chrome/ Thu, 07 Sep 2023 22:27:40 +0000 /technology/?post_type=pcc-services&p=3868 Google Chrome is used by all staff at Ä¢¹½´«Ã½ for browsing the web and accessing Google Applications and AODocs. You can store your files securely and open or edit them from any device using Google Drive.

The Google Chrome browser should be installed on all Ä¢¹½´«Ã½ Staff and Faculty computers. If your Ä¢¹½´«Ã½ computer does not have the application, you are able to use our documentation to find out how you can access this software. For additional documentation on Google Drive, please check out our .

As the creator of Google Chrome, Google creates the best help information on the subject. We’ve curated a list of commonly asked questions to help you get answers faster. If the answer you’re looking for isn’t here, take a look at Google’s

Logging into Google Chrome

Signing into Google Chrome will give you access to Ä¢¹½´«Ã½ Chrome Extensions such as AODOC’s Universal File Opener and AODOC’s Smartbar. Currently, Ä¢¹½´«Ã½ has disabled Syncing within Google Chrome.

Important Ä¢¹½´«Ã½ Chrome Extensions

Chrome extensions allow the Chrome browser to interact with Ä¢¹½´«Ã½ resources.  Below is a list of the key Chrome extensions at Ä¢¹½´«Ã½.

AODocs Extensions

Users who use AODocs should install these extensions for full functionality between AODocs and Google Drive.

  • – used with AODocs

Browsing the Web with Chrome

History and activity in Chrome

Create and personalize a Chrome profile

Control your safety while browsing with Chrome

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Google Maps /technology/services/google-maps/ Tue, 16 May 2023 17:58:30 +0000 /technology/?post_type=pcc-services&p=3743 Accessing Google Maps with your Ä¢¹½´«Ã½ account?

Google Maps is available to all Ä¢¹½´«Ã½ staff and Ä¢¹½´«Ã½ students who have begun the current term and are registered for classes. Before the first day of a student’s registered term, students will only have access to Ä¢¹½´«Ã½ Google Email, not Google Drive or additional Google Applications.

To use Google Maps with your Ä¢¹½´«Ã½ Gmail account, go to this and select Join Group.

To join the Google group manually, navigate to Google Groups from Gmail, select All Groups & Messages, and search for the group name: gs-google-maps-group. Once you have found the group name, click on the group, and then you can join by clicking the Join GroupÌý²ú³Ü³Ù³Ù´Ç²Ô.

*Please note that is not enabled at Ä¢¹½´«Ã½.

Using Maps

As the creator of Google Maps, Google creates the best documentation. We’ve curated a list of commonly asked questions to help you get answers faster. If the answer you’re looking for isn’t here, look at Google’s .

Get started with Google Maps Search on Maps
Get to your Destination Explore the Map

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Virus Protection (Trellix) /technology/services/virus-protection-trellix/ Thu, 30 Jun 2022 18:13:39 +0000 /technology/?post_type=pcc-services&p=3240 An antivirus product is a program designed to detect and remove viruses and other kinds of malicious software from your computer or laptop. Malicious software – known as malware – is code that can harm your computers and laptops, and the data on them. Ä¢¹½´«Ã½ uses a program called Trellix to monitor and protect computers on our network from malware. This software won’t be visible to you and will automatically report issues to the Information Security department. There is one exception to this. If your system has detected something is wrong, the system is placed in containment and will communicate that to you with a message indicating your network access is blocked. Please contact the Ä¢¹½´«Ã½ Service Desk (971-722-4400) if you see this message.

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Google Drive /technology/services/drive-google/ Mon, 27 Jun 2022 18:33:09 +0000 /technology/?post_type=pcc-services&p=3174 Google Drive is available to all Ä¢¹½´«Ã½ staff and Ä¢¹½´«Ã½ students who have begun the current term and are registered for classes. Before the first day of a student’s registered term, students will only have access to Ä¢¹½´«Ã½ Google Email, not Google Drive or additional Google Applications.

All staff at Ä¢¹½´«Ã½ use Google Drive for file storage. You can store your files securely and open or edit them from any device using Google Drive.

The Google Drive App should be installed on all Ä¢¹½´«Ã½ Staff and Faculty computers. If your Ä¢¹½´«Ã½ computer does not have the application, you can use our documentation to find out how to access this software. For additional documentation on Google Drive, please check out our .

As the creator of Google Drive, Google creates the best help information on the subject. We’ve curated a list of commonly asked questions to help you get answers faster. If the answer you’re looking for isn’t here, look at Google’s .

Get started with Google Drive

Store files in Google Drive

Organize and find your files

Share Files with Google Drive

Drive for Desktop

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