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Service Desk: Service Request Status

Ä¢¹½´«Ã½ IT uses a Service Desk ticket system to record and track requests for IT services, break/fix, or problem reports. If you submit a request via email, phone call, Service Request Form, or the Ä¢¹½´«Ã½ Support Portal portal, you should receive a Ä¢¹½´«Ã½ IT service desk notification email with the ticket number, ticket status, and a link back to the Web version of the ticket.

NOTE: Requests submitted via the during normal Service Desk operating hours may take up to 2 hours to appear in the Self Service Portal. Requests submitted after-hours will be processed at the beginning of the following business day.

1. To view, Ä¢¹½´«Ã½ IT service desk tickets you have submitted, go to the .
2. Click Login.
3. Enter your MyÄ¢¹½´«Ã½ username and password.
4. The Self Service Home page will display.
5. A list of the last three (3) tickets you submitted, including status, will be displayed. To see all your tickets click View All.
6. To view ticket details including comments, click the ticket title or number.

If you have any issues accessing this system, contact the Service Desk at 971-722-4400 or by email to servicedesk@pcc.edu.